Eltel Networks is a leading Northern European builder and maintainer of electricity and telecommunications networks. Complex infrastructure networks span on wide geographic area making the service and maintenance demands high for the people and information systems.
Service-centric processes have been built with an integration partner with HiQ for over 10 years. Eltel handles 1.5 largest automated work order messages per year through its HiQ solution.
Process automation and workflow automation solution optimizes workflows and communications between subscriber, installer and network assets by unifying and automating order-delivery processes between different customers and different country companies in the Nordic, Baltic, Poland and Germany. Benefits include: cost savings, reliability and transparency in critical business processes, faster delivery times and better customer service.
“In recent years, we have harmonised our information systems and established a shared procedure for handling customers in different countries. The extended cooperation allows us to bring added value to our customers and introduce the harmonious service concept to all our markets in an efficient and agile way.”
Tea KaivoluotoCIO, Eltel Networks
HiQ in helping Eltel to develop and maintain a comprehensive modernized IT architecture. Over the years, the partnership has expanded to include project delivery, application support, maintenance and project management services. Deliveries are made flexibly using HiQ's Finnish and Polish operations.
“The services we provide to Eltel are a perfect example of a reliable business environment that serves as the basis for company’s growing IT infrastructure and services.” says Jukka Rautio, Managing Director, HiQ Finland.
Eltel Networks is a leading northern European provider of technical services for power and communication networks. They deliver a comprehensive range of solutions – from maintenance and upgrade services to project delivery. This includes design, planning, building, installing and securing the operation of power and communication networks for a more sustainable and connected world today and for future generations. Eltel Group employs over 7 100 people.
You can read more about Eltel Group at www.eltelgroup.com