HiQ

Support Services

The solution's lifecycle doesn't end with the project. We provide care for your services with the experience of over 100 clients.

2019

Assurance and peace of mind in production

Production is the most important phase of the solution’s lifecycle. Functioning support and maintenance for a production environment ensures the continuity of business. We take care of your service with experience of over 100 customers and with agile service models through one contact point. With support services you ensure the availability of resources after the project team has moved to new challenges.

We offer unified ecosystem solution for the whole lifecycle of the application

  • SLA service level and time for production environment based on customer needs up to 24/7

  • Service desk support and service request handling through one contact point

  • HiQ Teams – Continuous service office in cloud

    • Up to date view to the support and development requests

    • Uniform practices, models and reporting rules

    • Up to date and transparent documentation

  • Monitoring and reporting solutions

Support packages

Our tailored support packages combine production availability and continuous development of the service.

  • Mobile support – Mobile is not just one channel. Mobile support ensures smooth running of applications on different platforms and devices. We can also take care of the platform updates, monitoring of user ratings and reviews and market and competitor analysis.

  • Integration support – Well managed integration solutions enable centralized monitoring and management. Our integration support can take responsibility of operating and controlling our critical data flows and processes.

  • O365 support - Smooth usage of O365 services requires constant attention. Our O365 support focuses on offering service to the O365 users and makes sure that your company is running on the latest, correct and functioning tools .

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100 %

Visibility to production status and documentation 24/7

24/7

SLA

100+

Maintenance Customers
Maintain & Improve

Contact us for more details

Timo Vesa
Director, Lifecycle Servicestimo.vesa@hiq.fi+358 40 556 9780